Refunds and exchanges
Returns
Every hat is printed just for you, so the rule is simple: no buyer's remorse, but if it shows up wrong, we make it right.
Printed-to-order hats
Because hats are printed to order, buyer's-remorse returns and size exchanges are not guaranteed once production starts. Check the product details before ordering.
Damaged, misprinted, or incorrect orders
If a hat arrives damaged, misprinted, or different from what was ordered, email photos and order details so we can review a replacement or refund.
Lost or delayed packages
If tracking stalls or a package appears lost, email the order details so support can review the shipment with the print partner.
How to start a claim
Email fishmarket@fidihappyhours.com with your order number and a photo of the issue within 14 days of delivery.